Shipping, Return & Privacy Policy
DELIVERY AND SHIPPING
Delivery within Australia is within 3-7 days.
International Delivery timeframes (estimated):
Zone 1 - New Zealand | 4-6 working days
Zone 2 - North America, Western Europe, Asia and the Pacific | 6-13 working days
Zone 3 - Rest of the world | 10-15 working days
(a) (Delivery) Rainbow Gum Yoga Mats may charge you for delivery at any time (notwithstanding that it may not have previously done so). Where prices are stated as inclusive of delivery, delivery is to the delivery point specifically accepted by Rainbow Gum Yoga Mats.
(b) (Shipping) All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.
CUSTOMS AND DUTIES
Rainbow Gum Yoga Mats reserves the right to refuse international orders. Approved international orders may be subject to customs and import duties upon reaching its country of destination. You will be responsible for paying all customs and import duties and acknowledge that failure to pay may result in your order being held at customs. We will not be liable for any costs you may incur in having your order released from customs, including reimbursing you for any customs or import duties you may pay.
RETURNS & EXCHANGES
(a) (Proof of Purchase) As a condition precedent to us considering any refund or exchange, you must be able to provide valid proof of purchase of the Goods you seek to return or exchange.
(b) (Change of mind returns) Generally, we do not accept change of mind returns. However, we may consider accepting returns in our absolute discretion. Please contact us as soon as possible. Send your enquiry to hello@rgym.com.au. Please note: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
(c) (Faulty products) Returns of Goods will only be accepted if the Goods are faulty and you comply with the provisions of this clause as follows:
(i) If you believe your Goods are faulty, please contact us using the details provided on our website with a full description of the fault (including pictures).
(ii) If we determine that your Goods may be faulty, we will request that you send the product back to us at your cost for further inspection, including any accessories and documentation shipped with the product. We reserve the right to further inspection before deeming a product faulty.
(iii) If we determine in our reasonable opinion that the product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the product back to you at your cost.
(iv) If we determine that the product is faulty, you will be credited the full amount paid (including shipping costs) and you may request a refund, exchange or store credit. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.
(v) If you fail to comply with the provisions of this clause in respect of faulty Goods, we may, in our absolute discretion, issue only a partial refund or no refund in respect of such faulty Goods.
(vi) Nothing in this clause is intended to limit or otherwise affect the operation of any manufacturers’ warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.
(d) (Timeframe) All requests for refunds or exchanges must be made within 7 days from the date of purchase.
PRIVACY
Rainbow Gum Yoga Mats may collect personal information. If Rainbow Gum Yoga Mats collects personal information, it will deal with that personal information in a manner that is compliant with the Privacy Act 1988(Cth). We will only use your personal information for the purposes of providing the Goods and for marketing purposes. If you want to discuss the collection of your personal information with Rainbow Gum Yoga Mats, you can contact us through the Website.